Return Policy

Returns

 

We want our customers to be 100% happy with their purchase.  So, if you are not happy with your purchase, we will gladly refund your purchase, no questions asked.

 

Our policy lasts 30 days. Unlike many of our competitors, we don’t have a laundry list of hoops you have to jump through to get your money back.  Just return the item within 30 days of your purchase for a refund or exchange.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds

 

Once your return is received, we will send you an email to notify you that we have received your returned item.  Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again or contact your credit card company.  It may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

Exchanges  

 

If an item is defective or damaged and you want to exchange it for the same item, send us an email at [email protected] and return the defective item to: 322 Burnt Pine Dr Naples Florida US 34119.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

 

Shipping

 

To return your product, you should mail your product to: 322 Burnt Pine Dr Naples Florida US 34119.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.